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WE HAVE MOVED!!! - CHECK OUT THE NEW WEBSITE: www.ebaytemplates.co.uk

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Frequently Asked Questions

At eBay Templates we do get asked the same questions by different people quite regularly. Instead of having to contact us and wait for our response, we thought we would make things easy by posting a simple questions and answers section on the website.

Hopefully this answers any questions you might have about our service and eBay templates.


Q. How do I add my own images to an eBay template?

A. Adding images to an eBay template can be done directly through the eBay editor. You will need to host any images you want to use on an online space first.

Once you have your images hosted online, just open the image location in your internet browser so it displays the image. Right-click the image and press "Copy".

Go to your eBay listing (on the standard tab) and right click where you want the image to appear. Now press "Paste". The image should appear now.

Please note, sometimes you need to switch between internet explorer and google chrome for this to work properly. If you are using one browser and it doesnt work, switch to the other and it will.


Q. I know nothing about computers, how do I "install" an eBay listing template?

A. Don't worry if you do not know anything about computers. We have a video which demonstrates how to install one of our eBay templates. Just navigate to the page "How to install an eBay template" and all the details are there.


Q. Is your service safe to subscribe to?

A. Yes. We use PayPal to manage and process subscriptions. PayPal is the world's number one online payment portal and is completely secure. This allows for a safe transaction every time between ourselves and yourselves.

As an added note: PayPal stores all your debit and credit card details, so we have no access at all to these ever.


Q. When will I be charged the 5.99?

A. When you register, the date you register is your monthly renewal date. To renew you do not have to do anything. PayPal manages the subscription automatically. The money will be deducted from your PayPal account on a specific date of the month (once) depending on the date you subscribe.


Q. What happens if I cancel my subscription to your service?

A. If you do decide to cancel your subscription with us, then firstly we would love to know why. If there is anything we can do to keep you with us, we would love to hear it.

If you do decide to leave us and cancel your subscription, we do ask you no longer use the eBay templates are more. We do check our cancelled users and if found to be using a template without a subscription we may take legal action against you for copyright infringement.


Q. How do I cancel my membership?

A. To cancel a membership you just need to terminate your subscription with us. Just go to your PayPal account and go to the "subscriptions" section. Select your subscription to "IRC Direct Website Services" and press cancel. When you do this it will automatically notify us of the cancellation and everything is de-activated on our systems to do with your account.


 

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Information

eBay Templates
Thackeray Avenue
Tilbury
Essex
RM18 8HS
United Kingdom

Tel: 01375 405935
Email: sales@ebay-templates.co.uk